Privacy policy

We respects your privacy and is committed to protecting the personal information that you share with us. This policy describes how SwitchBot collects, uses, and protects your personal information and the rights and options available to you with respect to your information.

We collect information from you when you register on the site, place an order to purchase products through the site, participate in certain activities on the site, and through the use of cookies.​

If you wish to place an order or to subscribe to our mailing list and/or newsletter, we will collect and retain your contact information such as your name, email address, and mailing address. We may also collect and retain information regarding the types of information or topics that are of interest to you if we are provided with that information, as well as identification of which communications you wish to receive.

 

 

Refund policy

Items directly purchased from our site can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

 

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can contact us via email for help. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

*Note: Any item that is damaged through customer misuse or is missing parts due to customer tampering cannot be returned or refund.

In addition, if customers choose the wrong rail model subjectively, we would not provide any return or exchange service after this 30-day period has expired.

 

 

Shipping policy

Please allow 1 to 3 business days for us to dispatch your order to be shipped out (The shipping time may vary due to the uncontrollable factors, e.g.: political activities, climate changes ). Please be known that we do not process orders or shipping on weekends or holidays. 

Please make sure all the shipping information you provide to us is correct. If you need to change the address, please don't hesitate to contact us before the package ship out. We will help you contact the shipping carrier that is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

Current Estimated Shipping Delivery Time:

Orders from the US:

7-10 Business Days

Orders from the UK:

7-10 Business Days

Orders from EU (Except for some certain countries):

7-10 Business Days

Orders from CA:

7-10 Business Days

Orders from AU/NZL:

7-10 Business Days

Orders from JP:

7-10 Business Days

Orders from Singapore, Malaysia, Hong Kong, Macau, Indonesia, Thailand, Vietnam, Philippines, Cambodia, Brunei:

7-10 Business Days

Orders from these countries are not eligible for the Free Shipping:

Andorra, Antigua & Barbuda, Argentina, Aruba, Bahrain, Chile, Gibraltar, Greenland, Guatemala (Baja Verapaz), Iceland, Jamaica, Jordan, Kosovo, Peru, Saudi Arabia, United Arab Emirates, Uruguay, Eritrea, Ethiopia, Kenya, South Africa, Uganda, Bahamas, Costa Rica, Dominican Republic, Egypt, Sri Lanka, Ukraine, Albania

15-20 Business Days

 

Rest of the World:

More delivered countries will be updated later, please sign up so we will inform you once it's available to order in your country.